How to Attend Cinéfranco Online

 

All 19 screenings will be available to watch Canada-wide on the Eventive Platform.  Each film will be available for a restricted period of time, so make sure to check the schedule so you don’t miss anything.

All films will be available for viewing after the release date throughout

the entire run of the festival until November 28, 2020.

The November 28th films may be viewed until end of day November 30th

provided tickets for these have been purchased on the 28th of November.

Eventive’s streaming platform works on most Windows and Mac computers, as well as most Android and iOS devices. There are also a number of ways you can watch on your TV. You can find more information in the "How to Watch on Your TV" section.

Make sure your device will work on Eventive’s platform using their Device Compatibility Test.

 

 

How to Buy a Pass or Ticket

The full Cinéfranco Passes, the 5-Film Bundle as well as individual tickets can be purchased through www.cinefranco.com.

Tickets can also be purchased from the individual film listings in the Film Guide.

 

If you don’t already have an account with Eventive, you will be prompted to create one when you buy your pass or your first ticket. You will also use this account to access the Watch page.

 

 

How to Watch Cinéfranco Online

 

Head to the cinefranco2020.eventive.org/films site and log in using the Eventive account you made when buying your pass or ticket.

 

When you click on a film, you’ll be taken to it’s Screening page, where you can find more information on the film, including when it will be available to watch. If the film’s not available yet, you can click the “Pre-order” button and you’ll receive an email reminder when you’re able to watch.

 

If the film is available, all you have to do is click the “Unlock” button, and if you have a pass or already have a ticket then you’ll be able to click “Watch Now” to start the film. If you don’t have a pass or ticket, you’ll be able to purchase a ticket when you click “Unlock”. Anytime you pre-order or unlock a film, you’ll receive an email confirmation with the link in case you get lost.

 

All films will be presented in their original language, with English subtitles available where needed. 

 

 

How to Watch on Your TV

Using AirPlay or Chromecast

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the Cinéfranco film you want to watch, then set your player window to full-screen using the icon at the lower right.

 

While Chromecast will work on select Android devices, Chromecast on iOS devices are not compatible with the Eventive platform.

 

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

 

Using an HDMI cable

You can directly connect a laptop or computer using an HDMI cable by doing the following:

 

  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.

  • Plug the other end of the cable into your laptop’s HDMI out port

  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.

  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.

  • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.

  • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

 

 

Watching On Demand using the Eventive TV app on AppleTV

Please download the “Eventive TV” app from the Apple TV App Store (accessible via your TV). You must have at least a generation 4 Apple TV to access the App Store.

 

When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login if necessary and use the code to connect your account. Now, select from the available channels on the Eventive Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.

 

If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen.

 

Troubleshooting

 

You can check Eventive's system requirements here.

 

If you’re having problems with the Watch site, check Eventive's Help page, which has troubleshooting instructions available in English, French, and Spanish. You can also start a live chat with their support team on that page.

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Last updated:  December 1, 2020

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